Shipping policy
Shipping Policy
Welcome to ipointcarti! We are committed to ensuring a smooth and hassle-free shopping experience for our valued customers across Pakistan. Please read our shipping policy carefully to understand how your orders are processed and delivered.
Delivery Areas
We deliver to all major cities and towns in Pakistan, including but not limited to:
- Karachi
- Lahore
- Islamabad
- Rawalpindi
- Peshawar
- Quetta
- Faisalabad
- Multan
If your area is not listed above, please feel free to contact us to confirm delivery availability.
Processing Time
- Orders are processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
- Standard Delivery: Typically, 3–5 business days.
- Express Delivery: 1–2 business days (where applicable).
Delivery times may vary depending on your location and external factors such as weather or courier delays.
Shipping Charges
- Flat Rate Shipping: PKR [250] for all standard deliveries.
- Free Shipping: Available on orders above PKR [999].
- Express Delivery: Charges depend on location and will be calculated at checkout.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email or SMS. Use this number to track your package on the courier’s website.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) services across Pakistan for your convenience. A small additional fee of PKR [00] may apply for COD orders.
Address Accuracy
Please ensure that you provide accurate shipping details, including a valid phone number, to avoid delivery delays or misplacement.
Undelivered Packages
If a package is returned to us due to an incomplete/incorrect address or failed delivery attempts, you may need to pay additional charges for re-shipment.
Damaged or Missing Items
In case of damaged or missing items, please contact us within 48 hours of receiving your package. Provide your order number and photographic evidence (if applicable) to assist in resolving the issue promptly.
Customer Support
For any questions or concerns regarding shipping, feel free to reach out to us:
- Email: tabarakhussin786@gmail.com
- Phone/WhatsApp: +923220596681
- Hours: 9AM to 6PM
Thank you for shopping with us! We look forward to serving you again.